SMART Suite Mobile Apps, provides an interface to SMART Service Desk , ITSM and SMART CRM Desk solution.
It supports following features:
* This app for employees to register their queries ,complaints & Appreciations to the employee relations department.
* All essential Service Desk Operations for employees, customers and support agents: displaying, creating,responding, leaving notes, providing resolutions and closing tickets.
* Managers can make approvals of service requests.
* Integrates with SMART Workflow Engine, for ticket escalations.
Test users are:
Username: employee
Password: 123456
Username: support
Password: 123456
Note: This App is currently useful for the current customer of SMART Suite.